1.Introduction

Welcome to Casa Victoria. We highly value the protection of your privacy and personal data. In this privacy and cookie policy, we explain how we handle your personal data and cookies.

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2. Personal Data We Process

We process the following personal data:

• Name and contact details

• Reservation details

• Payment information

• IP address and browser data

• Correspondence and communication

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3.. Purposes of Data Processing

We process your data for:

• Managing your reservation

• Processing payments

• Communication about your stay

• Improving our services

• Compliance with legal obligations

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4. Retention Period

We do not store your personal data longer than strictly necessary for the purposes for which they were collected. The retention period is maximum 7 years after your last stay, unless there is a legal obligation to retain data longer.

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5. Cookies

5.1 What are cookies?

Cookies are small text files that are placed on your device when visiting our website.

5.2 Which cookies do we use?

Necessary cookies

• Session cookies for website functionality

• Cookies for remembering your language preference

Analytical cookies

• Google Analytics for analyzing website visits

• Cookies for measuring user behavior

Marketing cookies

• Cookies for personalized advertisements

• Social media cookies

5.3 Cookie settings

You can adjust your cookie settings at any time via our cookie settings page or through your browser settings.

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6. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss or unlawful processing.

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7. Your Rights

You have the following rights:

• Right to access your personal data

• Right to correct inaccurate data

• Right to delete data

• Right to restrict data processing

• Right to data portability

• Right to object to processing

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8. Contact

For questions about our privacy and cookie policy, you can contact us via:

• E-mail: visita@casavictoria.be

• Phone: Isabel  + 32 471 59 53 56

                     Alain    + 32 473 72 43 00

• Address: Via Vittorio Emanuele 17

               15018 Spigno Monferrato

                Al Italia

 

9. Changes

We reserve the right to modify this privacy and cookie policy. Changes will be published on this page. Last update: 1/02/2025

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10. Complaints

If you have a complaint about the processing of your personal data, you can contact us. You also have the right to file a complaint with the Data Protection Authority.